The Scottish Public Services Ombudsman (SPSO) deals
with complaints about Scottish public bodies previously dealt with
by the Scottish Parliamentary Ombudsman, the Local Government
Ombudsman for Scotland and the Housing Association Ombudsman for
Scotland. You simply write to the Ombudsman and ask them to
investigate your complaint, although you must go through the formal
complaints procedures before you ask Scottish Public Services
Ombudsman to investigate your complaint.
Once you have completed the organisation's complaints
procedure, and if you remain unhappy, you can contact the SPSO to
ask if they can consider your complaint. If you are not sure if you
have completed the complaints procedure, you should check with the
organisation being complained about.
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